New it tools

The Sysinternals Suite is a collection of general sysadmin tools for file and disk, networking, process management, security and collecting system information on Windows hosts. One of the most popular and immediately beneficial utility is Autoruns.

SSH users will be familiar with the frailty of their remote sessions, a single wifi hiccup and they go down. Mosh is a secure replacement protocol that allows for the resumption of sessions as well as generally improved performance. Mosh is available for almost every platform, including a Chrome plugin for even more portability. Generate full command line commands and options for many Windows sysadmin commands.

It is interactive documentation that you can copy and paste. If you're administering or provisioning a larger number of computers, it is very beneficial to create a master image and then push it to all of the target machines, which is exactly what the open source Clonezilla does. The multi-cast feature of Clonezilla SE let you update machines in massive parallel batches. A python based server cluster management tool, Clusto lets you maintain an abstracted interface for interacting with your infrastructure.

Clusto stores data in any database that you can interact with via SQLAlchemy, easing your management as you can get started with anything you have in place. Ansible Playbooks are the programmatic method of bundling instructions to be run, which you can then replay on any number of servers you're connecting to over SSH.

Chef helps automate your server infrastructure via Chef clients installed on each node in your network. Periodically the clients poll the central Chef server and check their internal config against the instructed configuration - if discrepancies are found it then runs the commands to bring them into compliance.

We connect Userlike to Slack so we can receive offline messages and notifications from the chat, such as written feedback and a link to the transcript. Slack also has several phone support integrations so you can keep things like call insights, voicemail notifications and alerts in one place. And if your company has an active social media presence or busy email inbox, there are several integrations that let you view and reply to inquiries directly from Slack.

Having bugs is a normal part of running a website, especially for a SaaS business. Your software is bound to have minor kinks from time to time, and Jira is the ideal place to track and manage your fixes. Jira is a versatile ticket system that keeps your agile team organized. Customer support reps can track the progress of bug fixes and create tickets for feature requests submitted by customers. Jira is a product of Atlassian , which produces a variety of incident management software. It bridges communication between customer support agents and developers to solve the issues that matter most to your customers.

Jira even lets you create public projects so customers can stay updated on bug fixes and vote on features themselves. In tech support, speed is king. Userlike live chat lets you connect to your customers immediately, avoiding the waiting agony that is often associated with traditional service methods. This is our own support tool, but we use it every day. This is an incredibly important feature for tech support. Every conversation is personal, direct and transcribed, which leads to less misunderstanding and quicker resolutions.

Because everything is text-based, you can easily forward conversations to your help desk or customer relationship management system. Customers can also request a transcript of the conversation just in case they run into the same tech issue in the future.

Live chat also lets agents speak to multiple people at a time, increasing your support efficiency. Userlike provides chat routing, which instantly connects visitors to the Operator best-suited to their needs.

Much of the process is automated, requiring little effort from your team and customers. Userlike even integrates well with the services you use and is an efficient way to keep up with customer expectations.

Every organization needs a knowledge base. Having an information-rich library of information about your product, company and departments is valuable to your customer relationships.

A key challenge in customer support is maintaining the same level of knowledge among all of your employees. A knowledge base reduces misinformation spreading among the team, and employees feeling unable to accurately respond to a customer request.

This is why we recommend Groove. Test Userlike for free and chat with your customers on your website, Facebook Messenger, and Telegram. In customer and tech support, you create many technical and internal documents to support your team. Groove is a great place to store all of this internal intelligence and it can be updated at any time.

For frequently asked questions, Groove lets you build a public knowledge base that your customers can use to help themselves. This saves the hassle of forwarding emails and writing the same messages over and over. The best part about keeping a knowledge base with Groove is that you learn what matters most to your customers.

This demonstrates how new services and applications can be made possible through Microsoft Intune platform extensibility. With the help of HP service experts, the service automatically provisions PCs with Microsoft Autopilot and enforces security policies from the cloud. HP will also be providing experts who can help with legacy applications via the cloud, and the tool works with multiple operating systems and vendors. The tool is accessible from any web browser and comes with a dashboard that has information about deployments, device compliance, and server health, as well as alerts and other metrics.

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