Puremessage update failed

Service and Support. Home More. Resolved - PureMessage for Exchange spam rules failing to update KB 30 Mar 9 people found this article helpful. Was this useful? Want to leave us some feedback? After a brand new, fresh install of PureMessage, the PureMessage dashboard shows "Failed" in red letters under "Latest updates".

Looking some more, I see a system tray icon for Sophos Antivirus. I can right-click that icon and go to "configure updates", The primary server shows login info for my server - not the Sophos update site - but the name of the server is "Sophos". I have a hunch I need to upate this with the Sophos login info provided in the Sophos license key.

I would love to do this, but everything on this page is greyed out. The secondary server is blank and also greyed out. Well duh, that's because I mistakenly put in login info for my own server during the PureMessage install instead of Sophos login info. OK, so how do I fix it? Looking in the registry, I see some references to login info but the passwords appear to be encrypted.

I am so far not seeing any interface in the PureMessage dashboard app or in the Enterprise Console app. This error can sometimes show if SAV version is too old for our servers.

Could you please upgrade to 5. To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Best Answer. Also, our engineer got back to me: "If the anti-virus installed on the exchange server is managed by sec console, the updating policy applies. This document describes how to upgrade to the latest version of PureMessage from a previous version.

PureMessage uses certificate validation to verify the authenticity of installations, upgrades, and all subsequent software and data updates. Downloads from Sophos are signed with a private key that matches the public key embedded in the PureMessage validator application.

This offers protection in the event that someone attempts to spoof the Sophos website to make it appear as though you are downloading from a trusted source. If a data or software update is interrupted, a partial update is not applied.

This ensures the validity and completeness of the download.